Privacy Policy | Cancer Care 24

Last updated: 27 October 2026

Cancer Care 24 (“we”, “us”, “our”) is a cancer-focused medical tourism and patient facilitation service based in New Delhi, India. We help patients find specialists and hospitals, and we arrange the paperwork and travel around treatment. This policy explains what personal information we handle when you use cancertreatmentinindia.com or contact us, and the choices you have. By using the website or sending us your details you agree to the practices described here.

1. Information we collect

We collect only what we need to help you:

Details you give us: your name, phone or WhatsApp number, email address, city or country, the type of cancer or condition you are asking about, and any message you write in our forms or send on WhatsApp, phone or email.
Medical reports: biopsy and pathology reports, scans, blood tests, treatment summaries and similar documents that you choose to upload or send so that a specialist can review your case.
Technical information: your IP address, browser and device type, the pages you visit and the time you spend on them, collected through cookies and similar technologies.
Communications: a record of our conversations and the opinions, estimates and travel documents we prepare for you.

2. How we use your information

To respond to your enquiry and to arrange a review of your reports, a written opinion and an estimate.
To connect you with hospitals and doctors, book appointments and organise visa letters, travel, accommodation and interpreters.
To keep in touch with you during and after treatment, including follow-up consultations.
To run, secure and improve our website and services, and to understand how visitors use them.
To send you updates or offers you have agreed to receive. You can opt out at any time.
To meet legal obligations and to protect our rights.

3. Your medical reports

We treat medical reports as sensitive. They are shared only with the specialists, hospitals and coordinators who need them to review your case or arrange your care, and only after you have asked us to help. We do not sell your reports or use them for advertising. We are facilitators, not treating clinicians: your diagnosis and treatment plan always come from the doctor who examines you, and nothing on this website is medical advice.

4. Cookies

Cookies are small files that a website stores on your device. We use them to keep the site working, to remember simple preferences and to measure traffic. Some are set by third-party providers such as analytics and embedded video services. You can block or delete cookies in your browser settings; parts of the website may then work less smoothly.

5. Who we share information with

Hospitals and doctors you ask us to contact on your behalf.
Service providers that help us run the website and communicate with you, such as hosting, email and messaging services, who may only use your data to provide their service to us.
Authorities and advisers where the law requires it, to respond to a legal process or valid request from a public authority, or to protect our rights, safety or property.

We do not sell your personal information.

6. International transfers

We are based in India, so the information you send us is processed in India. If you live elsewhere, your information is transferred to India and to the hospitals and providers you ask us to contact. We expect those providers to keep it confidential and to use it only for the purpose it was shared.

7. How long we keep it

We keep your information for as long as it is needed to help you and to meet legal and record-keeping requirements. You can ask us to delete your details and reports at any time, and we will do so unless the law requires us to keep something.

8. Security

We take reasonable technical and organisational steps to protect your information, including restricting access to those who need it. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security. Please avoid sending reports over channels you do not trust, and keep any passwords or links we share with you private.

9. Your rights

Depending on where you live, you can ask us to:

give you access to the personal information we hold about you, or a copy of it;
correct information that is wrong or out of date;
delete your information, or limit how we use it;
withdraw consent you have given, for example for marketing messages;
take a complaint to the data protection authority in your country.

To use any of these rights, contact us using the details below. We may ask you to confirm your identity first.

10. Children

Our services are meant for adults. If a patient is a child, a parent or legal guardian should contact us and share the child’s information on their behalf.

11. Links to other websites

This website may link to hospitals, social media pages or other sites. We do not control them and are not responsible for their privacy practices. Please read their policies before you share information with them.

12. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

13. Contact us

For any question about this policy or your information:

WhatsApp / phone: +91 99999 29721
Email: info@cancercare24.com
Address: Digi House, E-222, 3rd Floor, Allama Shibli Nomani Road, Near Mother Dairy, Abul Fazal Enclave Part-2, New Delhi – 110025